Privacy Policy Page

This online privacy policy applies only to information collected through our website and not to information collected offline.

FOR E-COMMERCE

When our site is visited, the following data will be track:

• Products viewed

It would display products you have recently viewed or added to cart.

• Shipping address

When an order is placed, an address is required to process & proceed with shipping the order. This will include name (as input by buyer), billing address, shipping address, email address, phone number (for shipping purpose), credit card/payment details and optional account information like username and password.

All these information enable us to:

• Set up your account with our store (which is optional)
• Send you information about your account and order (when an order is placed)
• Process payments and prevent fraud (We do not collect or have access to your Credit Card or PayPal information)

If an account is created, name, address, email and phone number will be stored, which will be used to populate the checkout for future orders.  The personal information is also used to create a user profile when an account is registered. All users can see, edit, or delete their personal information at any time (except change of the username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

CONTACT FORMS

If a contact forms is collected, we will receive the exact data that you provide. No additional information will be tracked.

COOKIES

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser.

They are widely used to ‘remember’ you and your preferences, either for a single visit through a ’session cookie’ or for multiple repeat visits using a ‘persistent cookie’. They ensure a consistent experience for visitors, and perform essential functions such as allowing users to register or logged in. Cookies are also used to keep track of cart contents while you’re browsing our site for 24 hours.

Cookies may be set by the site that you are visiting, known as ‘first-party cookies; or by third parties, such as those who serve content or provide advertising or analytics services on the website, known as ‘third-party cookies’.

Both websites and HTML emails may also contain other tracking technologies such as ‘web beacons’, or ‘pixels’. These are typically small transparent images that provide us with statistics for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. If you disable cookies, the web beacons may still load, but their functionality will be restricted.

If an account holder logs in to this site, a temporary cookie would be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

No personal information is stored within these cookies.

ANALYTICS

We use Google Analytics to understand our website traffic. It helps us to improve our content and to better serve your needs. It’s against Google Analytics terms to collect any personal data, like, but not limited, email, name, postal code.

We might also use Google Analytics in conjunction with AdSense to deliver highly relevant ads. You can always control your privacy from Google ads settings.

EMAILS

We will send you “required” emails to inform you about specific things like your account info, your transaction info, shipping, password regeneration.

CARTS

We store a copy of your cart in our database for 2 days for the purpose of reminding you when your cart is abandoned.

COMMUNICATION LOGS

We keep a log of some of the communication that we have with you which may include transactional emails. These are kept for the purpose of improving our communication with you and other customers. These logs are retained until you request removal of your data.

YOUR RIGHTS OVER YOUR DATA

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHO HAS ACCESS

Members of our team have access to the information you provide us.

For example, order information such as when purchase was made and shipping details.

Our team members have access to this information to help fulfil orders, process refunds and support you.

WHO WE SHARE YOUR DATA WITH

We accept payments through PayPal. This includes all credit card payments. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy (https://www.paypal.com/en/webapps/mpp/ua/privacy-full) for more details.

PROTECTING YOUR DATA

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit card information) will not be stored on our servers.

YOUR CONSENT

By using our site, you consent to our website privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

OUR CONTACT INFORMATION

For any questions regarding this privacy policy you may contact us: info@gentlehandscraft.com

This policy was last modified on 18/02/21